Role: Chaiiwala Store Manager

Location: Birmingham, B11 3RS

Hours: Full-Time / Permanent

Salary: £32,000

Bonus Scheme: Bonus Incentive!

Company:  EG On The Move

About the role:

Join us and lead the way in creating unforgettable experiences at Chaiiwala! As a Store Manager, you’ll be in charge of driving success and ensuring everything runs smoothly. You’ll oversee everything from delivering exceptional customer service and maintaining product quality to managing inventory and meeting sales targets. Your leadership will guide your team in creating a welcoming atmosphere and ensuring every customer has an excellent experience. With a focus on team development, efficiency, and operational excellence, you’ll play a key role in driving the success of your store while maintaining the warmth and authenticity that Chaiiwala is known for.

What you’ll do:  

• Take full accountability for the overall performance of the store, delivering exceptional customer experience, operational excellence, compliance and profitability.
• Lead, inspire and develop a high-performing team, creating a culture of engagement, accountability and continuous improvement.
• Take ownership of the store's commercial performance, driving sales growth, maximising profitability, and delivering financial targets through effective management of labour, stock, waste, and other controllable costs.
• Deliver exceptional customer service, building strong customer relationships and creating a welcoming environment for colleagues and customers alike.
• Manage recruitment, onboarding, training and succession planning to build a skilled, capable and future-focused team.
• Ensure the highest standards of food safety, health & safety, compliance and cleanliness are consistently maintained across the store.
• Use performance data and commercial insights to identify opportunities, drive improvement and enhance operational and financial results.
• Maintain excellent store standards, product availability and brand compliance while building strong relationships with colleagues, stakeholders and the local community.
• Ensure the proper functioning of point-of-sale systems and any digital ordering platforms

What’s in it for you? 

Whether you're looking to build a long-term career as we expand across the UK or seeking a job with top benefits, we've got you covered:

• Bonus Incentive – Performance-based bonus potential.
• Free Food & Drink– Enjoy complimentary food and drink during eligible shifts.
• Discount & Rewards App – Save up to 15% on food‑to‑go, grocery, and merchandise.
• Pension Scheme – Save for the future with our pension scheme.
• Life Assurance – Financial protection for your loved ones.
• Wellbeing Resources – Mental health, wellbeing, and financial guidance.
• Legal Assistance – Confidential access to expert probate advice.
• Tooth Fairy Dental Care App – Connect with qualified dental professionals for advice.
• Retail Discounts – Save money with discounts across a range of retailers.
• Learning & Development Opportunities – Training to support your career growth.
• Recognition scheme - Rewarding your contributions and achievements.

What we are looking for:  

• Proven leadership experience in a managerial role, preferably in a retail or hospitality environment
• Flexibility to work various shifts, including weekends and holidays
• Ability to inspire, motivate and lead a team effectively 
• Dedicated to delivering excellent service that exceeds customer expectations 
• The ability to work under pressure and handle challenging situations in a fast-paced environment
• Strong understanding of kitchen allergies and the importance of allergen control, with a proactive and responsible approach to following allergen guides to ensure customer safety

Be a part of it:  

At EG On the Move, we’re excited to welcome talented and motivated individuals to our team. We are about building a workplace where excellence and growth come together. Here, your skills matter, and you’ll have the opportunity to learn and inspire. Power your career and be part of something transformational! 

Please note - you are required to successfully pass a DBS check, which will be funded by EG On The Move. 

INDMAN